پرائیویسی پالیسی

تازہ کاری: 2026-09-29

In short: your data is yours. We use it only to run Bump n Beyond, we never sell it, and you can ask us to delete it at any time. If you have a question, email us at support@bumpnbeyond.co.

Your data

Why do you collect data?

  • To run Bump n Beyond: to keep you connected with your doctor, help you keep track of your health, and improve our service.

What data is stored in my account?

  • When you create an account, we store your name, email address, phone number and account settings.
  • We store the health information you choose to add, such as pregnancy details, health logs and medical records, and the questions and messages you exchange with your doctor.
  • If you're a doctor, we also store your professional and clinic details.
  • When you pay for a service, our payment provider handles your card or wallet details. We keep a record of the payment, never your card number.
  • Your data is shared with your doctors and their staff so they can support you. We don't share it with anyone else, except as described in this policy.

Who owns my data?

  • You do. Everything you add to Bump n Beyond is yours.
  • If you'd like a copy of your data, email us and we'll send it to you.

What happens to my data when I delete my account?

  • To delete your account, email support@bumpnbeyond.co from the email address on your account. We'll delete your account and your data within 7 days and let you know when it's done. An option to delete your account inside the app is coming soon.
  • Deleted data can remain in our encrypted database backups for up to 14 days, after which it's gone for good.
  • We keep basic payment records, such as the amount, date and receipt number, for tax and accounting.

Where is my data stored?

  • We store your data securely on Amazon Web Services (AWS), in their Paris, France region.

Is my data secure?

  • Data security is a priority at all times.
  • All data sent to and from our servers is encrypted with HTTPS, and our domain uses HTTP Strict Transport Security (HSTS) so browsers always connect securely.
  • Our database, its backups and uploaded files are encrypted at rest.
  • If a breach affects your data, we'll tell you and the relevant authorities where the law requires it.

What usage data do you store?

  • Usage data is what you do in Bump n Beyond, such as the pages you open and the actions you take, along with the time and your IP address.
  • We keep any messages you send us about problems, feedback or feature requests.
  • Our server logs are deleted automatically after 7 days.

Which third-party services do you use?

  • We use Amazon Web Services to host our servers and store data.
  • We use a payment provider to process payments.
  • We use trusted providers for email and other communication features.
  • We use Meta's WhatsApp Business Platform to send and receive WhatsApp messages.
  • We use an AI service to help our assistant understand WhatsApp messages.
  • We use analytics tools to analyze usage and usage data.
  • We use monitoring tools to find and fix errors.
  • We use Google for Sign in with Google and the fonts on our website.

What WhatsApp data do you use?

  • Bump n Beyond can't access a doctor's WhatsApp account without their explicit permission. Doctors can choose to connect their WhatsApp Business number through Meta's own signup window, and they keep using their WhatsApp Business app as usual.
  • When a doctor connects, Meta gives us their WhatsApp Business Account ID, business portfolio ID, phone number and an access token, which we store encrypted. If the doctor agrees, Meta also shares their WhatsApp contacts, so the doctor can mark the people who aren't patients, such as family and staff. Our assistant doesn't reply to them.
  • When someone messages a connected number, Meta sends the message to us. Our assistant, with the help of an AI service, reads it to understand what the patient needs, then replies or guides them to Bump n Beyond. When the doctor replies from their own app, we see that reply too, so the assistant can step back.
  • We keep the conversations on a connected number, so the doctor can read and answer them in Bump n Beyond. Only conversations with patients are used to improve our assistant's replies.
  • Doctors can also send WhatsApp messages from Bump n Beyond, and we keep those with the conversation.
  • WhatsApp messages are never used to train AI models, by us or by the AI service we use.
  • We also send doctors notifications from our own WhatsApp number. These don't include patients' names or health details.
  • A doctor can disconnect their number at any time, from their WhatsApp Business app or by emailing us, and we'll delete the access token, account details, synced contacts and conversations. Anyone who has messaged a connected number can ask us to delete their messages by emailing support@bumpnbeyond.co.
  • Meta handles WhatsApp messages under WhatsApp's privacy policy.

What Google data do you use?

  • Bump n Beyond can't access your Google data without your permission.
  • If you choose Sign in with Google, Google shares your name, email address and basic profile with us. We use them only to create your account and sign you in.
  • We can't see your contacts, emails, files or any other Google data.

Tracking

Do you track how people use the app?

  • Yes. We use analytics tools to analyze usage and usage data so we can make Bump n Beyond better for you.

Do you use cookies?

  • Yes, to keep you signed in, remember your preferences and measure usage. We don't use advertising cookies.
  • Some features, like connecting WhatsApp, use tools from other companies that may set their own cookies.

General

Where are you based?

  • Bump n Beyond is run by Bump N Beyond (Private) Limited, a private limited company registered with the Securities and Exchange Commission of Pakistan (CUIN 0318918).
  • We're based in Lahore, Pakistan. Our office is at 590 F2, Wapda Town, Lahore.

Do you sell my data?

  • No. We don't sell your data or show ads. We make money from paid services on Bump n Beyond.

Is Bump n Beyond for children?

  • No. Bump n Beyond is for people aged 18 and over, and we don't knowingly collect data from anyone younger.

Will this privacy policy change?

  • As Bump n Beyond grows, this policy will change too. We'll update the date at the top, and tell you in the app or by email before any change that significantly affects how we use your data.

What are my rights?

You can ask us at any time to:

  • see the data we hold about you,
  • correct anything that's wrong,
  • send you a copy of your data,
  • delete your account and data, or
  • look into a complaint about how we handle your data.

Email support@bumpnbeyond.co for any of these, and we'll respond within 30 days.